Return Policy

We honor full refunds within 24 hours of placing your order. You must email us immediately within 24 hours of your order at and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back into your card

We want you to be 100% happy with your order! If you are unsatisfied with your order, we are happy to accept a return of your new product(s) in exchange for store credit/refund if you email us and ship back your new product(s) within 14 days of receiving your order. Please note: we do not accept returns on any of the spa products (soaps, body butters, scrubs, shaving cream, beard balm, etc.) or food items (teas, etc.) The product(s) ordered must be returned in its (their) original condition. Product(s) without protective packaging or has missing contents will not be accepted for returns. We do not provide store credit for returned products that are opened, used, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for product(s) that are damaged or lost in transit back to us, therefore please ensure your product (s) is (are) packaged securely when being returned.

Please note: A return shipping fee of $7.00 will be deducted if you would prefer a refund for returned product (s) back to your card. For store credit refunds, you will receive the full refund in the form of store credit for the amount purchased which can be used for any future purchases at our store. Simply let us know your preferred method of refund when emailing us!

Can I return or exchange individual items?

We accept returns / replace individual items that are damaged, missing, or defective only. Please email us at and attach required photo evidence of any damages/defects within 14 days of receipt of the product (s). Our team will gladly ship you any replacements for items ASAP!

What if I received a damaged item?

We will gladly send you a complimentary replacement if your product(s) arrives damaged or defective to include spa products and food items. Please email us at and attach required photo evidence of any damages/defects within 14 days of receipt of the product(s). Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos! You may be required to return the damaged good(s) in order for us to process the claim. We will gladly provide a shipping label if that is the case.

What if my order is lost/stolen?

All orders come with tracking. The Breath Spa is not responsible for lost/stolen packages once marked as delivered by the postal carrier or inaccurate addresses entered by the buyer. All claims for lost/stolen items can be made through the postal carrier's official website using your tracking number. Please ensure there is a secure location for you to receive packages, or request orders to be held at your local post office for pick up to ensure safe delivery.

More questions? We're always here to help! Contact us!